We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of uninstalled, or defective item – however you must make contact with us first.  Returned items should include the vendor packaging and tags and be in the same condition as when it was received.

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

A pickup and/or restock fee may apply. Items must be returned within 30 days of receipt of items.

Please allow 10 to 14 days for the processing of your return.


When returning a gift, a Dolls House Direct Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned items.

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